This 2-hour eLearning course is designed to provide students with a working understanding of the basics of the root cause analysis process. The course covers key concepts and methodologies developed and used by the quality management industry to solve complex problems that can impact customer satisfaction and the bottom line.

The “8 Discipline Approach” (8D) is explained in detail using case study information that provides students with a strong understanding of how 8D can be applied to both the manufacturing and service industries. Additional problem solving tools, such as process mapping and Pareto Analysis, are also discussed.
The course is divided into the following six sections:

Introduction

Basic Problem Solving

Problem Solving Tools

8D Approach

Conclusions

Quiz

The course includes interactive graphics, animations, and a 40-question quiz designed to test students’ knowledge of the root cause analysis process.

No prerequisite is necessary, although experience with ISO 9001 is beneficial.

Approximately two hours to complete.

Minimum system requirements include:

Any Internet-accessible computer with at least Microsoft Internet Explorer 5 or Netscape 5

28K or faster Internet connection

Macromedia Flash Player 7

Note: the course will automatically detect if you have Macromedia Flash Player 7 installed. If you do not have the Flash Player, the course will allow you to download and install the software for free.

This course includes a 40-question test at the end which requires a score of 80% to pass. A certificate can be printed from the Student page of the LMS upon successful completion.